BANCO CALL CENTRE Essay Example | Topics and Well Written Essays - 1500 words

BANCO CALL CENTRE - Essay Example The issues included that of the procedures of recruitment and the pays offered. It also included the timing of the job and had learning and resourcing problems along with employee relations. The Banco Call Center struggled from the very first day. The bank actually had transferred many of the banking executives to the call center operation which at all did not suite the purpose of the call center. The centralised human resource policies were missing which ultimately led to high attrition rate at the center at approximately around 35%. The rate was quite normal in respect to the call centers but for a Banco unit it was exceedingly high. Also, the management did not have fair experience in handling the call center operations. The banking executives could not understand and meet the requirements of the call centre executives and operators. In organisations like that of the call center which involves high degree of human value as the executives have to answer the calls personally, centralised human resource policies would have worked well. The centralised policies would have treated all the employees at par and also could have taken the requisite measure to keep the work force motivated and charged up. Also, in order to yield better results the bank could have hired experts to handle the call center operations as the organisation suffered from the inadequate experience. The centralised human resource policies also should have developed an all round policy that would have taken care of all the important factors like recruitment, reward management and also the training and development (Scullion & Collins, 2006). Employee resourcing has been a major issue in the present day organisation. With the increasing competition in the industry, the companies try and attract the best of the talents that are available in the industry. It is observed that in case of the

Combating Compassion Fatigue Essay Example for Free

Combating Compassion Fatigue Essay If you ask anyone in the field of healthcare, they will tell you that nursing is a very demanding profession. Many nurses feel weighed down by the emotional and physical demands of their chosen career. They may feel that their efforts go without acknowledgement. They may feel overwhelmed by their workload and feel they do not have adequate support or recourses to confidently and efficiently perform their roles. Part of the nurse’s role is to exhibit compassion for patients and their family members. Yet, compassion is an emotion that requires inner conviction and resiliency (Bush, 2009). When a nurse to facing fatigue and burnout, this compassionate feeling is replaced with feelings of apathy. It is important to recognize the signs of impending compassion fatigue and have knowledge of effective strategies to combat these feelings. Symptoms and Triggers Compassion fatigue to a term used to describe the unique stressors that affect individuals in a caregiver role (Bush, 2009). Some emotional symptoms to identify are anxiety, low self- esteem, powerlessness, and anger. Physical symptoms that are common are irritability, sleeplessness, and somatic pains. Environmental and emotional stressors of the workplace are what contribute to compassion fatigue. All caregivers at risk fro developing compassion fatigue, yet some may be more susceptible than others. All caregivers are at risk for developing compassion fatigue, yet there are some that may be more susceptible than others. Every person responds to emotional and environmental stressors differently. Some have a larger capacity for it than others. A shortage in staff results in a heavy workload for nurses. Nurses become fatigued when they are continually required to perform tasks alone that are best performed by a team. Unfair treatment of workers is perceived when evaluations, promotions, compensation  and benefits are not applied fairly (Espeland, 2006). When a nurse’s hard work goes unnoticed and unrewarded, this may result in feelings of hopelessness. Self-conflict is an important stressor that should be mentioned. Nurses tend to be very ambitious and have high expectations for themselves. These standards may lead the nurse to over-extend themselves, resulting in early on- set burnout. Also, a nurse may not be able to satisfactorily meet their own standards of care when they are simply given too much work to handle. The result of this is will be job dissatisfaction and subsequent compassion fatigue. Nurses who are young when they join the profession are at higher risk. This is because they are less prepared for role ambiguity, heavy workloads, and changing environments (Espeland, 2006). Bearing the suffering of others over a length of time is a big factor in the development of compassion fatigue. A nurse should be able to recognize their own individual risk for compassion fatigue and understand how to guard against it. Overcoming Burnout To change from a burnout state, we need to change our thought processes and viewpoints about the people and things that may have contributed to our burnout (Espeland, 2006). A nurse needs to actively take control of their situation instead of waiting for their situation to change on its own. By setting realistic goals for themselves and prioritizing important aspects of their life, the nurse can begin overcoming the state of compassion fatigue. It’s important to realize our personal limits. We can strive to perform at our optimal best without attempting to achieve perfection, which is impossible for anyone. We always have control of our own attitude. When we strive to maintain a positive outlook, we minimize feelings of compassion fatigue. It is inevitable that we will face challenges and adversity on our career path. Utilizing adversity as an opportunity for personal growth as opposed to a barrier is a way to guarantee personal and professional advancement (Espeland, 206). Another change that may need to be made to overcome burnout is a change in practice. Recognizing when it is time for a change is important. Whether it changing units within our hospital or changing disciplines within nursing, these changes provide us with the chance to grow in our profession and gain new skills. This variety contributes to career satisfaction and lessens the risk for burnout. It is imperative for nurses to know their risk for compassion fatigue, how to guard against it, and how to overcome it if they do find themselves in the state of burnout. Reviewing information about compassion fatigue to valuable to all nurses, as nurses in all disciplines of the profession are at risk for compassion fatigue. Applying these strategies and coping mechanisms will provide the nurse with a more satisfying experience in their nursing career and will assist them to perform at their optimal best. References Bush, N. (2009). Compassion fatigue: are you at risk?. Oncology Nursing Forum, 36(1), 24-28. doi:10.1188/09.ONF.24-28 Espeland, K. (2006). Overcoming burnout: how to revitalize your career. Journal Of Continuing Education In Nursing, 37(4), 178-184.

The Prevalence Of Anemia Health And Social Care Essay

The Prevalence Of Anemia Health And Social Care Essay Review of literature is an important step in the development of research project and in broadening the understanding and developing an insight into the problem area. It further help in developing the broad context in which the problem fits, methodology, instruction of tool, development of evaluative approach and analysis of data. Literature review is a critical summary of research on a topic of interest often prepared to put a research problem in context. (Denise.F.Polit, 2011) The review of literature in this chapter is presented under the following headings. Literature related to prevalence of anemia Literature related to treatment of anemia Literature related to effectiveness of beetroot pulp on anemia 1. Literature related to prevalence of anemia A cross sectional study was conducted for a period of one year to determine the prevalence and severity of anemia among adolescent girls in rural areas of Vantamuri PHC, Belgaum. 840 adolescent girls were selected for the study by using convenience sampling technique. Information was obtained by demographic variables and the blood samples were analyzed by automated cell counter. The study result showed that the prevalence of anemia was 41.1%, among them majority of adolescent girls had mild anemic. The prevalence of anemia was considerably high among adolescent girls who belonged to the low socioeconomic status. There was a significant association of anemia with the socioeconomic status at (p

The Life and Role of a Knight in The Middle Ages :: essays research papers

The Middle Ages - The Life and Role of a Knight A Knights life was a hard life, you could only become one in a few ways, one being the most common passing a life-time test. Knights were sworn to protect Churches, the weak and battle all evil. When a boy was eight years old, he was sent to the neighboring castle where he was trained as a page. The boy was usually the son of a knight or of a member of the aristocracy. He spent most of his time strengthening his body, wrestling and riding horses. He also learned how to fight with a spear and a sword. He practiced against a wooden dummy called a quintain. It was essentially a heavy sack or dummy in the form of a human. It was hung on a wooden pole along with a shield. The young page had to hit the shield in its centre. When hit, the whole structure would spin around and around. The page had to get away quickly without getting hit. The young man was also taught more civilized topics. He would be taught to read and write by a schoolmaster. He could also be taught some Latin and French. The lady of the castle taught the page to sing and dance and how to behave in the king?s court. At the age of fifteen or sixteen, a boy became a squire in service to a knight. His duties included dressing the knight in the morning, serving all of the knight?s meals, caring for the knight?s horse, and cleaning the knight?s armor and weapons. He followed the knight to tournaments and assisted his lord on the battlefield. A squire also prepared himself by learning how to handle a sword and lance while wearing forty pounds of armor and riding a horse. When he was about twenty, a squire could become a knight after proving himself worthy. A lord would agree to knight him in a dubbing ceremony. The night before the ceremony, the squire would dress in a white tunic and red robes. He would then fast and pray all night for the purification of his soul. The chaplain would bless the future knight's sword and then lay it on the chapel or church's altar. Before dawn, he took a bath to show that he was pure, and he dressed in his best clothes. When dawn came, the priest would hear the young man's confession, a Catholic contrition rite.

English Exam

I personally think â€Å"Culture Smarts Norway a Quick Gulled to Customs & Etiquette† has managed to capture the Norwegian lifestyle well. The tips are angled in a way for the reader to better understand Norwegian way of thinking and acting. Basic information about the Norwegian people and what values we got, that may be very different from other cultures. Being aware of other cultures values is an important and clever thing to do when traveling abroad. It strengthens your chances of good communication and prevents you from being misunderstood as easily.The only negative thing to say about the text is that It has put a lot of weight on Just explaining why we are so reserved, to help prevent foreigners from misunderstanding us. Of course this is important information, but there could be given more advice on how to otter the communication with us, rather than it mostly being excuses for our rather strange behavior. But don't get me wrong, if I was to write a guide like this, I w ould most definitely mention the same things, but with some enhancements In the communication part.Appease 3. C) Do we really want to know? Weeklies; the weapon that â€Å"leaks out† confidential Information Into the public domain, Information the government Intended to keep secret, and backing the Information with trustworthy sources, as well as making sure the Individual providing the highly classified material remains anonymous. Weeklies has been a hot topic in the media the last couple of years. It's not the information being given that is the main focus, but the fact that the Information is being given.Whether it Is good for the public to know, or if much of the information should be held kept, as intended. I personally appreciate such information. We all know terrible things happens in war, out rapports Ana Tall Dotage snowing emulates Ana Inhuman actions In war, causing death of civilians is something I feel is right for the public to see. To help prevent the governmen t from believing they are untouchable. To help prevent military actions aging lives' of the innocent, without consequences.For each individual, and their rights to know what is going on in the world, this information is best to be official for the public. But is this what's best in the bigger picture? Is much of this information held secret, not only to hide information that is not accepted by the public, but to benefit world peace? Will the leaked information cause bigger consequences for cooperation between countries? Is the reduced trust in our government benefiting us, or is it better not to know? Maybe some of the information from Weeklies is better of being unknown to the public, in order to maintain world order.

Why Churchill Lost the 1945 Election

Why Churchill Lost the 1945 Election In 1945 Britain, an event occurred which still causes shocked questions from around the world: how did Winston Churchill, the man who had led Britain to victory in the Second World War, get voted out of office at the moment of his greatest success, and by such an apparently large margin. To many it looks like Britain was supremely ungrateful, but push deeper and you find that Churchill’s total focus on the war allowed he, and his political party, to take their eyes off the mood of the British People, allowing their pre-war reputations to weigh them down. Churchill and the Wartime Consensus In 1940 Winston Churchill was appointed Prime Minister of a Britain who appeared to be losing the Second World War against Germany. Having been in and out of favor over a long career, having been ousted from one government in World War One only to return later to great effect, and as a long-standing critic of Hitler, he was an interesting choice. He created a coalition drawing on the three main parties of Britain – Labour, Liberal, and Conservative – and turned all his attention to fighting the war. As he masterfully kept the coalition together, kept the military together, kept international alliances between capitalist and communist together, so he rejected pursuing party politics, refusing to aggrandize his Conservative party with the successes he and Britain began to experience. For many modern viewers, it might seem that handling the war would merit re-election, but when the war was coming to a conclusion, and when Britain divided back into party politics for the el ection of 1945, Churchill found himself at a disadvantage as his grasp of what people wanted, or at least what to offer them, had not developed. Churchill had passed through several political parties in his career and had led the Conservatives in the early war in order to press his ideas for the war. Some fellow conservatives, this time of a far longer tenure, began to worry during the war that while Labour and other parties were still campaigning – attacking the Tories for appeasement, unemployment, economic disarray – Churchill was not doing the same for them, focusing instead on unity and victory. Churchill Misses Reform One area where the Labour party were having success campaigning during the war was reform. Welfare reforms and other social measures had been developing before World War 2, but in the early years of his government, Churchill had been induced into commissioning a report on how Britain could rebuild after it. The report had been chaired by William Beveridge and would take his name. Churchill  and others were surprised that the findings went beyond the rebuilding they’d envisioned, and presented nothing less than a social and welfare revolution. But the hopes of Britain were growing as the war seemed to be turning, and there was vast support for Beveridge’s report to be turned into a reality, a great new dawn. Social issues now dominated the part of British political life that was not taken up with the war, and Churchill and the Tories slipped back in the public’s mind. Churchill, a one-time reformer, wished to avoid anything which might fracture the coalition and didn’t back the report as much as he might; he was also dismissive of Beveridge, the man, and his ideas. Churchill thus made it clear he was putting off the issue of social reform until after the elections, while Labour did as much as they could to demand it being put into practice sooner, and then promised it after the election. Labour became associated with the reforms, and the Tories were accused of being against them. In addition, Labour’s contribution to the coalition government had earned them respect: people who had doubted them before began to believe Labour could run a reforming administration. The Date Is Set, the Campaign Fought World War 2 in Europe was declared over on May 8th, 1945, the coalition ended on May 23rd, and the elections were set for July 5th, although there would have to be extra time to gather the votes of the troops. Labour began a powerful campaign aimed at reform and made sure to take their message to both those in Britain and those who had been forced abroad. Years later, soldiers reported being made aware of Labour’s goals, but not hearing anything from the Tories. In contrast, Churchill’s campaign seemed to be more about re-electing him, built around his personality and what he’d achieved in the war. For once, he got the thoughts of the British public every wrong: there was still the war in the East to finish, so Churchill seemed distracted by that. The electorate was more open to the promises of Labour and the changes of the future, not the paranoia about socialism that the Tories tried to spread; they weren’t open to the actions of a man who had won the war, but whose party had not been forgiven for the years before it, and a man who had never seemed – up to now – entirely comfortable with peace. When he compared a Labour-run Britain to the Nazis and claimed Labour would need a Gestapo, people were not impressed, and memories of the Conservative inter-war failures, and even of Lloyd George’s failure to deliver post World War 1, were strong. Labour Win The results began coming in on July 25th and soon revealed Labour winning 393 seats, which gave them a dominant majority. Attlee was Prime Minister, they could carry out the reforms they wished, and Churchill seemed to have been defeated in a landslide, although the overall voting percentages were much closer. Labour won nearly twelve million votes, to nearly ten million Tory, and so the nation wasn’t quite as united in its mindset as it might appear. A war-weary Britain with one eye on the future had rejected a party which had been complacent and a man who had focused entirely on the nation’s good, to his own detriment.​ However, Churchill had been rejected before, and he had one last comeback to make. He spent the next few years reinventing himself once more and was able to resume power as a peacetime Prime Minister in 1951.